Privacy Policy
Effective Date: 01/12/2024
Cloudtail LTD (“we,” “us,” or “our”), registered in England and Wales under company number 15894390, is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our website, cloudtailwholesale.co.uk, or use our services. We comply with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
1. Information We Collect
• Personal identification information, such as name, address, email address, and phone number.
• Transactional data, including payment details, order history, and purchase information.
• Technical data, such as IP addresses, browser types and versions, time zone settings, operating systems, and device identifiers.
• Usage data, including interactions with our website, pages visited, and time spent on the site.
• Marketing preferences to personalize communication and promotional material.
2. How We Use Your Information
• To process orders, handle payments, and deliver goods and services efficiently.
• To communicate with you, including responding to inquiries, sending updates on orders, and providing important notifications.
• To analyze user behavior and improve website functionality and user experience.
• To send promotional emails, newsletters, and special offers with your consent.
• To comply with legal obligations and enhance security by detecting and preventing fraud or unauthorized activities.
3. How We Share Your Information
• Service Providers: Trusted third parties assisting with website hosting, payment processing, and order fulfillment.
• Legal Obligations: Disclosure to regulatory authorities or public agencies when required by law.
• Business Transfers: Sharing data as part of mergers, acquisitions, or sales of our business or assets.
• Marketing Partners: Sharing information with third parties for promotional purposes with your consent.
• IT and Security Providers: Ensuring system maintenance, hosting, and security.
We do not sell, trade, or rent your personal data for any purpose.
4. Cookies and Tracking Technologies
• We use cookies to enhance your experience, analyze performance, and understand user behavior.
• Cookies may include essential cookies (required for website functionality), performance cookies (to analyze site usage), and marketing cookies (to personalize advertisements).
• Our website uses Google Analytics to collect data about user interactions, helping us improve our services. To opt-out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout.
5. Your Data Protection Rights
Under the UK GDPR, you have the following rights:
• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete information.
• Erasure: Request deletion of data no longer required for its original purpose.
• Restriction: Limit the processing of your data in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to data processing for direct marketing or legitimate interest purposes.
• Consent Withdrawal: Withdraw consent for data processing at any time.
For assistance, contact us at [email protected].
6. Data Security
We implement robust security measures, including encryption, access controls, and secure storage, to protect your personal data. While we strive to safeguard your data, no system is completely secure.
7. Data Retention
Your data will be retained only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, your data will be securely deleted or anonymized.
8. International Data Transfers
If your data is transferred outside the UK or EEA, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms, are in place.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing your personal data.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices. Any updates will be posted on this page with the “Effective Date” clearly indicated.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Cloudtail LTD
Registered at Companies House in England and Wales (Company No. 15894390)
Email: [email protected]
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
This Privacy Policy ensures compliance with the UK GDPR and provides transparency about how we handle your personal data.