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Do you have a minimum order value?

Yes, the minimum order value is £100 (excluding VAT). This ensures that we maintain competitive wholesale prices for all our customers.

What payment methods do you accept?

We accept major credit and debit cards, as well as bank transfers. Payment options will be displayed during the checkout process. Please note that all orders must be paid in full before dispatch.

How can I place an order?

We currently do not process orders online. To place an order, you must have a trade account with us. If you don’t already have one, you can apply for a trade account by visiting our Trade Account Application page. Once approved, you will be able to place orders directly through our dedicated channels.

What are your delivery charges and timeframes?

Delivery charges are calculated at checkout based on your order size and destination.

• Orders are processed within 2 to 4 business days (excluding weekends and holidays).

• Delivery is only available to addresses within the United Kingdom.

For more details, please refer to our Delivery & Returns Policy.

Do you offer international deliveries?

Currently, we do not offer international deliveries. Our services are limited to UK addresses only.

What is your returns policy?

We accept returns within 14 calendar days of delivery for unused items in their original condition and packaging.

• You must email [email protected] to initiate a return.

• Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.

For detailed instructions, please refer to our Delivery & Returns Policy.

How can I track my order?

Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor the status of your delivery through the courier’s website.

Do you provide VAT invoices?

Yes, VAT-approved itemized invoices can be provided upon request. Please contact us at [email protected] if you require an invoice for your order.

What happens if my order arrives damaged or incomplete?

If your order arrives damaged or with missing items, please contact us immediately at [email protected]. Include your order number and photos of the damaged items. We will resolve such issues promptly in accordance with our Delivery & Returns Policy.

Do you charge membership or account fees?

No, we do not charge membership fees. Our trade accounts are free and provide access to competitive wholesale prices. To learn more, visit our Terms and Conditions.

What are your Terms and Conditions for purchasing?

By placing an order on our website, you agree to our Terms and Conditions. These cover important details about pricing, payment, delivery, returns, and limitations of liability.

Can I reserve stock before making a purchase?

Unfortunately, we are unable to reserve stock until payment has been received. Once your order is placed and payment is confirmed, the stock is reserved for up to two weeks.

If I buy in bulk, can I receive a discount?

Yes, we offer competitive pricing for bulk orders. Discounts are automatically applied to certain products when higher quantities are added to your cart. For larger bulk orders, please contact us at [email protected] to discuss potential pricing options.

Can I Sell on Amazon?

Yes, many of our customers sell our products on platforms like Amazon. However, it is your responsibility to ensure that the products you select comply with Amazon’s requirements, including category restrictions and product standards.

Am I able to obtain a Declaration of Conformity?

We can provide a Declaration of Conformity for certain products upon request. Please email [email protected] with the product details and your trade account information.

What will Amazon require from any invoice?

• Amazon requires a commercial invoice from a wholesale supplier.

• The invoice must show the purchase of at least 10 units of the same product.

• Your company details on the invoice must exactly match your Amazon seller account information.

• Ensure your details are accurate when setting up your account, as invoices cannot be amended once issued.

• The Amazon Invoice Verification Team may contact us to validate your invoices, but validation can only be provided after delivery or collection has taken place.

How do I contact customer support?

If your query isn’t addressed here, you can reach us via the following:

• Visit our Contact Us page.

• Email us directly at [email protected].

Our team is available

  • Monday to Friday: 9:30 AM to 4:30 PM
  • Saturday: 10:00 AM to 4:30 PM

If you cannot find the answer to your question below, please refer to our Contact Us page or email us at [email protected]. Our customer service team is happy to assist you.