Delivery & Return Policy
Effective Date: 01/12/2024
Delivery Information
At Cloudtail Wholesale, we are committed to ensuring that your orders are processed and delivered promptly within the United Kingdom. Please review our delivery policies below:
Order Processing Time
• All orders are processed within 2 to 4 business days (excluding weekends and public holidays) upon receiving your order confirmation email.
• You will receive a notification once your order has been dispatched.
Domestic Shipping Rates and Estimates
• Shipping charges for your order will be calculated and displayed at checkout based on the weight, dimensions, and destination of the items.
• We offer free local delivery for orders over £250 (excluding VAT) within a 5-mile radius of our warehouse.
• For local delivery, please select the appropriate delivery method at checkout and contact us via email to arrange a suitable delivery time.
Delivery Timeframes
• Deliveries are made Monday to Friday between 8:00 AM and 6:00 PM.
• Our courier partner, DPD Local, provides a one-hour delivery window on the day of delivery for your convenience.
• While we aim to dispatch all orders within 24-48 hours, during busy periods, please allow an additional 7-10 working days for delivery.
International Shipping
• Currently, we do not offer international deliveries. Our services are limited to addresses within the United Kingdom.
Order Tracking
• Upon dispatch, you will receive a tracking number and a link to the courier’s tracking website via email.
• If you have any concerns about your delivery, please contact our customer service team at [email protected].
Returns and Refunds
We strive to ensure that our products meet your expectations. However, if you are not entirely satisfied with your purchase, our returns policy is outlined below:
Returns
• You have 14 calendar days from the date of delivery to return an item.
• To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
• Please include the receipt or proof of purchase with your return.
Return Process
• All return requests must be submitted in writing via email to [email protected].
• Once your return request is approved, we will provide instructions on how to send the item back to us.
• Please note that you will be responsible for the shipping costs associated with returning the item.
Refunds
• Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
• If approved, a refund will be processed to your original method of payment.
• Please allow a certain number of days for the refund to reflect in your account, depending on your card issuer’s policies.
Damages and Issues
• If your order arrives damaged, please contact us immediately at [email protected] with your order number and a photo of the item’s condition.
• We address these issues on a case-by-case basis to ensure a satisfactory resolution.
Contact Us
If you have any questions or need further assistance regarding our delivery and returns policy, please do not hesitate to contact us at [email protected].
We are here to assist you and ensure a seamless shopping experience with Cloudtail Wholesale.